Refund policy

Boat owners never pay Haul N Hull, so this policy applies to marine trades who pay for quote requests.

Requests that aren't charged

A request is free if you tell us within 7 days of receiving it that:

• the owner's contact details were wrong;
• the owner couldn't be reached after 2 attempts;
• it duplicated a request we'd already sent you; or
• the boat or job wasn't as described in the request.

If you've already paid for that request, we'll credit it on your next invoice, or refund it to your original payment method if you've cancelled.

Billing errors

If we invoice you for a request we didn't send, or charge you more than our published price or monthly cap, we'll refund the difference in full.

Other requests

Fees for valid requests aren't refunded because you didn't win the job, chose not to quote, or cancelled later. This doesn't affect your rights under the Australian Consumer Law.

How to ask

Email hello@haulnhull.com with the date of the request and the reason. We'll reply within 5 business days, and refunds are usually back on your card within 5 to 10 business days.